FAQs

We accept all major credit and debit cards. Educational institutions and registered charities may apply for a 30-day credit account, subject to approval, by providing a valid purchase order.

Consumers are entitled to a 14-day return period starting from the date of delivery, in accordance with applicable regulations.

Business (B2B) customers are governed by standard contractual terms, which may differ from consumer rights.

You may be able to make quick changes on the order confirmation screen immediately after placing your order. However, once your order has been processed and passed to our warehouse, it can no longer be edited.

If your order is marked as delivered but you can’t find it, don’t worry—start by checking the tracking details and delivery image for clues. It’s also worth asking anyone at your address or nearby neighbours in case they’ve taken it in for you.

You can also use the Evri tracking link to speak to their live chat team for help tracking it down.

We’re sorry to hear an item is missing from your order. Please first check inside your package for any notes, as this may indicate the item has been refunded. If so, the refund will be processed automatically within 7–10 working days.

If no note is included, please report the issue via our Help Centre.

Yes. In addition to schools and charities, we supply sensory and educational products to parents and families across the UK, with hundreds of thousands of customers served since 2010.

Yes, we’re happy to work with schools and charities. You can apply for a 30-day credit account using a valid purchase order (subject to approval).

The quickest way to order is online—simply select the purchase order option at checkout and enter your PO number.

Alternatively, you can email your purchase order to accounts@sensoryeducation.co.uk

Returns should be requested using our Returns Portal.
Follow these easy steps on how to use the returns portal:

1. Go to our Returns Portal.
2. Enter your order number.

We're sorry! We don't offer exchanges, but you can return your item to us and reorder the item you want.

To return your items, use our returns portal and follow the steps. Easy-peasy! 😊

We really hope you’re loving your items, but in case you’re not, no worries!  You’ve got a whole 14 days from the day you receive it to send it back. After that, no returns, sorry! 🕒
Our 14-day home approval service is for consumers.
B2B Customers are subject to agreed terms and conditions.

Just a quick heads-up, though: there are a few things we can’t refund, like custom-made items and sensory chews.

If you need to return two separate orders, then you would need two separate return labels.

Sorry to hear there’s an issue with your item—we’re here to help.

So if your item is damaged or faulty, then just let us know.

Please reach out within 48 hours via our returns portal and include your order number, name, item code, and a brief description of the issue.

Once reviewed, we’ll arrange a repair, replacement, or exchange, and provide a freepost label where applicable.

Request a return now

We do not currently ship internationally. Our products are available for delivery only within the United Kingdom.

Budget Delivery

£2.99 • 5–7 working days

A low-cost option for non-urgent orders, shipped via our courier network (including Evri). Delivery times are estimates and not guaranteed.

Standard Delivery

Free over £50 / £3.95 under £50 • 2–4 working days

Our most popular option, offering a reliable balance of speed and value—ideal for everyday orders.

Express Tracked Delivery

£5.99 • 1–3 working days

A faster, fully tracked service. Order before 2pm (working days) for same-day dispatch. Weekend orders ship the next working day.

Orders fulfilled by our warehouse include tracking details upon dispatch.
Bulky Items shipped directly from supply partners may not include tracking information.

Oh no, we're really sorry to hear there's missing items in your delivery. 😔 We'll get this sorted ASAP!

Just let us know within 48 hours through our contact us page. Make sure to have your order number and the name and number of the missing items handy. We'll take care of it right away!

Not to worry if you're not home when your delivery's on its way! 😊 You'll get an email and a text message beforehand to keep you in the loop. The courier will give it not just one, but two tries to deliver.

But hey, if you're not around, you can easily rearrange the delivery, have it left in a safe spot, or with a friendly neighbour. Whatever suits your fancy!

We can't change the delivery address once an order has been shipped. However, you might be able to redirect your parcel directly with the courier using the tracking number they sent you.

Before you order

To avoid any issues, please double-check your delivery address before placing an order. 

Sorry! We can’t deliver to any PO Box addresses in the UK.