Contact Us

We are currently unable to deliver to countries outside of the United Kingdom.

Once you place your order, you will receive a confirmation email along with a notification from one of our courier partners. This notification will include your tracking number, allowing you to monitor your delivery progress.
For your convenience, you can also log in to your online account at any time to view tracking details and access your order information.

No need to worry if you’re not available when your delivery is on its way! You’ll receive both an email and a text message in advance, keeping you informed every step of the way. Our courier will make two delivery attempts to ensure your parcel reaches you.

If you're unavailable during these attempts, simply use the tracking link provided to manage your delivery. You can choose to rearrange the date, request the parcel to be left in a safe location, or have it delivered to a trusted neighbour—whatever option suits you best! We’re committed to making your delivery experience as convenient as possible.

Certainly! During the checkout process, you will be prompted to enter your billing address. At this stage, you will also have the option to provide a different delivery address if required. Ensure that the delivery details are entered accurately, as this is the address to which your order will be dispatched.

It is important to note that once your order has been placed, it enters our processing system immediately. Due to the efficiency of this process, amendments to the delivery address may not be possible after submission. To avoid any inconvenience, we recommend double-checking all details before purchasing. Thank you for your attention to this critical step.

Once your order has been dispatched, we’ll send you all your tracking details. This ensures you’ll always know where your exciting new items are and when to expect their arrival!

Your dispatch note will now accompany your items, so look for it in your package. Additionally, remember to check your confirmation email—it contains all the essential details about your order for your reference.

We have a minimal timeframe—often just a few minutes—to change your order.

You can make amendments using the Order Confirmation or Order Status pages shortly after placing your order. However, changes can no longer be made once the warehouse begins processing and picking your order.

Please note that this step is crucial, as we start processing orders immediately after they are placed. Once the order has been picked, the option to edit it will no longer be available.

Unfortunately, this means that modifications, including changes to the delivery address, cannot be made once the process is underway.

Delivery Information

Free Standard Delivery

• Free for orders over £50.00
• £3.95 for orders under £50.00
• Delivery timeframe: 2-3 working days (excluding weekends and bank holidays)

Additional Information for Standard Delivery

• Free delivery on orders over £50.00 applies to the UK mainland only.
• We cannot guarantee delivery at a specific time, but you can provide an alternative address, such as a workplace, family, or friend's address.
• For deliveries to and from Northern Ireland, the Isle of Wight, the Isle of Man, and the Far North of Scotland, please allow one extra working day. Deliveries to and from the Scottish Islands may require up to five additional working days.
• Custom-made or supplier items may have extended lead times, which are noted on the product page.

Courier Service:  Amazon Logistics and Evri handle all deliveries. You can track your order via our tracking page.

Express Delivery

• £4.99 for tracked delivery within two working days
• Orders must be placed by 3 pm for two working day delivery (excluding weekends and bank holidays)

Additional Information for Express Delivery

• Orders placed after 3 pm or on weekends will be processed on the next working day (e.g., Monday for weekend orders).
• We cannot guarantee delivery at a specific time, but alternative addresses are welcome (e.g., workplace, family, or friends).

Courier Service: All deliveries are handled by Amazon Logistics and Evri. You can track your order via our tracking page.

Amazon Logistics and Evri deliver all our Express and Standard orders.

Orders can be tracked and diverted to your chosen safe place or a neighbour.

You can also track & divert your parcel using the Order Tracking Page

We’re so sorry to hear that some items are missing from your delivery. 😔 Please rest assured, we’ll resolve this for you as quickly as possible!
Firstly, check your order paperwork and check for any notes on your order.
For example-
Refunded- Refunds can take 3-5 working days to credit.
Supplier- Item has an extended delivery lead time.

To help us resolve this, please let us know within 48 hours via our Contact Us page. When reaching out, please have your order number and the name and number of the missing items ready. This will help us address the issue without delay.

From there, it’s entirely up to you—if the item is still in stock, we can send it to you right away. Alternatively, we’re happy to issue a refund. Your satisfaction is our top priority!

We’re sorry to hear that some items are missing from your delivery. 😔 Please rest assured, we’ll resolve this for you as quickly as possible!

To help us resolve this, please let us know within 48 hours via our Contact Us page. When reaching out, please have your order number and the name and number of the missing items ready. This will help us address the issue without delay.

From there, it’s entirely up to you—if the item is still in stock, we can send it to you immediately. Alternatively, we’re happy to issue a refund. Your satisfaction is our top priority!

Absolutely! We've got you covered in security and have invested in a secure and safe website for you to shop. 🔒

We use extremely secure payment systems, such as 'Verified by Visa' and 'Secure by Mastercard, ' which add an extra layer of safety so that your bank can verify your order.

Once you're at checkout, we encrypt all your details using TLS/SSL. 

Unfortunately, you can't cancel your order once it has been placed.

You can, however, request a return using our returns portal

To add items to your wish list, select the heart icon next to each product image.

As our orders are sent out with just a dispatch note, if you require a VAT invoice for your order, please log in to your online account, and you can download one using the self-service account system.

You can see all your fantastic orders when you sign into My Account.

Once you're in, you can select the 'My Orders' tab.

Our call centre can be reached by calling our phone number: 0333 090 2791.

Our lines are open Monday to Friday, 9 am until 5 pm.

FAQ: How Can Schools, Councils, and Charities Place an Order?

We’re happy to accept orders from Schools, Colleges, Universities, Local Authorities, and National Charities. Orders requiring invoicing must meet a £10 minimum (excluding £3.95 postage). Orders under £10 must be prepaid by credit or debit card.

You can place a purchase order in two ways:

Online Via Website
Add your items to the basket and select Purchase Order / Invoice at checkout. No card is required. This is the fastest method and allows for same-day processing and dispatch.

Via Email
Send your official purchase order as a PDF document attachment to:

📧 accounts@sensoryeducation.co.uk

Orders must be on letterheaded paper or an official PO and signed by someone authorised to place the order. Please allow 2–3 days for processing.

Typical Invoice Terms: 30 days for schools and public sector customers.

Your credit limit will be determined based on your individual circumstances, including the outcome of a credit scoring assessment. This assessment takes into account factors such as your payment history and order history to ensure a fair and tailored credit limit for your needs.

You can see all your fantastic orders when you sign into My Account.

Once you're in, you can select the 'My Orders' tab.

We're sorry for any inconvenience you're experiencing while trying to proceed to the checkout. Your security is important to us, so we have advanced firewalls to ensure a secure checkout process.

If you ever notice the checkout acting a bit strange, it’s probably because your device is busy doing a lot of work in the background, so it may not load correctly.

It's very rare, but if this does happen, try clearing your browser history. This will clear the cache, and you should be able to buy your favourite items—easy peasy!
If not, please drop us an email at
customercare@sensoryeducation.co.uk

Or give us a call on:
0333 090 2791

No need to stress if you forget your password.  Just follow these super-easy steps:

• Head to the sign-in page and enter your email.  Then click 'Forgotten your password'.
• We'll email you a 'reset your password' link.  
• Follow the steps in the email, and you can set yourself a brand-spanking new password.

We'll drop you a note to let you know your password is reset.  Now try to remember this one!😉🔑

We're sorry you’re having trouble signing in to your account.  If we don't recognise your details, then try this:

- Double-check you're entering the correct email and password you registered with.

• Can't remember your password? No worries. Enter your email and click the “Forgotten your password” option.  
• We'll then email you a link to reset your password.

Still having trouble?  Let us know through the Contact Us page, and we'll take a look.

It's so simple!  To change your details just head over to your My Account section.  Then select the tab you want to update and follow the steps.

If you don't have an account with us yet then it’s super easy to create one.  You can select the My Account icon next to the basket and follow the simple instructions.