Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country, state, or province of residence and have given us your consent to allow any of your minor dependants to use this site.

You must not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in the immediate termination of your access to the Service.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:

• transmissions over various networks; and
• changes to conform and adapt to the technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, any use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part or content of it, at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We have made every effort to display the colours and images of our products as accurately as possible in our store. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obliged, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed under the same customer account, using the same credit card, and/or the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you using the email address, billing address, and/or telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, card details, and expiry dates, so that we can complete your transactions and contact you as needed.

Card Payments

All card payments will appear on your bank or card statement as PX Sensory Education*. Please ensure that you recognise this description when checking your transactions.

Chargebacks

Where a customer raises a chargeback outside of their statutory cancellation rights, including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable, or otherwise raises a chargeback without lawful basis, this will be treated as a breach of contract.

If a chargeback is raised in circumstances amounting to a breach of contract, and we are required to undertake administrative work to respond to the dispute, including providing evidence to the payment provider, courier, or bank, we reserve the right to levy a £25 administration fee per chargeback to cover our costs.

Where a chargeback is initiated, Sensory Education reserves the right to recover all reasonable administrative costs, banking fees, legal costs, and recovery costs incurred in defending the claim and pursuing the debt.

Boodil Rebate Scheme

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 – User Comments, Feedback and Other Submissions

If, at our request, you send specific submissions, for example contest entries, or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you send to us.

We are and shall be under no obligation:

• to maintain any comments in confidence;
• to pay compensation for any comments; or
• to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website.

You must not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and for their accuracy. We take no responsibility and assume no liability for any comments posted by you or by any third party.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY].

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions set out in the Terms of Service, you are prohibited from using the site or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in any unlawful acts;
• to violate any international, national, provincial, state, or local regulations, rules, laws, or ordinances;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service or of any related website, other websites, or the internet;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl, or scrape;
• for any obscene or immoral purpose; or
• to interfere with or circumvent the security features of the Service or any related website, other websites, or the internet.

We reserve the right to terminate your use of the Service or any related website if you breach any of the prohibited uses set out above.

Section 12A – Review and Feedback Conduct

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods or cancel the Service at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sensory Education, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content or product posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot legally be excluded under applicable law.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless Sensory Education Ltd and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 – Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you cease using our website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our services (or any part of them).

Section 17 – Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us, including but not limited to any previous versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing Law

These Terms of Service and any separate agreements by which we provide you with services shall be governed by and construed in accordance with the laws of England and Wales.

Section 19 – Changes to Terms of Service

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for updates or changes. Your continued use of or access to the website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 20 – Order Terms and Conditions

The agreed-upon terms and conditions constitute a binding contract for all orders placed with Sensory Education Ltd. The specific terms governing each order will depend on whether the transaction is a consumer contract or a business-to-business (B2B) contract.

Formation of Contract

An order placed through our website constitutes an offer to purchase goods from Sensory Education Ltd.

Acceptance of that offer occurs only when the goods are dispatched from our warehouse and a dispatch confirmation has been issued.

Until dispatch occurs, Sensory Education Ltd reserves the right to cancel or refuse any order, including where there has been a pricing error, stock discrepancy, suspected fraud, or breach of these Terms of Service.

Consumer Contracts

All consumer orders are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under these regulations, consumers generally have the right to cancel their order within 14 days of receiving the goods. Full details on exercising this right can be found in our Cancellation and Returns Policy.

Any damages, shortages, incorrect items, or lost deliveries must be reported within 7 days of receipt of the order so that the matter can be investigated with the relevant warehouse or delivery partner.

Risk in the goods passes to the customer once the goods have been delivered to the delivery address provided at the time of order, including delivery to a neighbour or safe place where authorised under these Terms.

Exemptions from Cancellation Rights

• Custom-made or bespoke items produced to a customer's specific requirements or specifications
• Orders produced or modified to a customer’s requested configuration or specification
• Sensory chew products or oral sensory items supplied for hygiene reasons once supplied

Where an item falls within one of the above categories, the statutory right to cancel within 14 days does not apply, except where the product is faulty, damaged, or not as described.

Discount Codes

Discount codes are subject to terms and conditions.

School, NHS, and credit accounts do not qualify for discount codes. Where a discount code is applied to such an account, the discount may be removed.

Sensory Education Ltd reserves the right to decline the use of discount codes where they have been applied in breach of these terms.

Boodil Rebate Scheme (Consumer Orders)

For qualifying consumer orders paid via Boodil, a 10% rebate in store credit will be issued 14 days after delivery. This rebate is not a discount at checkout but a post-delivery store credit for future purchases.

Business-to-Business (B2B) Contracts

Orders placed by businesses, schools, charities, or other organisations are treated as Business-to-Business (B2B) transactions and are governed by contract law rather than consumer legislation.

Consumer protection legislation, including the Consumer Contracts Regulations 2013, does not apply to B2B transactions.

B2B Cancellations

Orders under B2B contracts are not eligible for cancellation under consumer law provisions.

Subject to management approval, cancellations may be allowed for items that are not made to order, with a 50% restocking fee.

Cancellations are not accepted for made-to-order items unless explicitly agreed.

If an item is faulty, it will be assessed and replaced where appropriate.

EU & Northern Ireland – EORI Requirements

Businesses, organisations, institutions, and charities importing goods into the European Union or Northern Ireland must hold and provide a valid EORI number to allow goods to clear customs.

If an EORI number is not provided, customs authorities may detain the shipment.

Sensory Education Ltd accepts no responsibility for goods delayed, held, seized, or rendered unrecoverable due to the importer’s failure to provide a valid EORI number.

Credit Accounts

Orders placed using credit accounts require either:

• an active credit account; or
• a valid purchase order.

Orders placed without a valid purchase order may be moved to pro forma terms.

Section 21 – Delivery Terms and Custom Items

All deliveries are made within the delivery timeframes advertised at the point of sale. These timeframes are estimates and may vary depending on courier performance and other external factors.

Custom-made items may have extended delivery times as stated in the product description.

Custom-made items are non-refundable and non-returnable once production has begun.

Missing Item From Parcel Claims

Safe Space and Neighbour Delivery

Couriers may deliver parcels to a neighbour or safe place where appropriate.

Where tracking confirms delivery to a safe place or neighbour, this will constitute evidence of successful delivery.

Customers must take reasonable steps to locate delivered goods before reporting non-receipt.

Non-Receipt of Delivered Parcels

If a parcel cannot be located after delivery confirmation, the customer may be required to obtain a crime reference number before an investigation or replacement can be considered.

False reporting of non-delivery may constitute fraud under the Fraud Act 2006.

Proof of Delivery Requests

Requests for additional proof of delivery documentation where standard courier tracking already confirms delivery may incur a £50 + VAT administrative charge per parcel.

Delivery Claim Time Limits

Tracking information is retained for six months from dispatch.

Claims relating to shortages, damages, or lost parcels must be reported within 7 days of delivery.

After this time the order will be considered fulfilled and no further claims will be accepted.

Section 22 – Dispute Resolution

Complaints Procedure

If you wish to raise a complaint, you may write to:

Customers should provide all relevant information and supporting evidence when submitting their complaint.

Please allow up to 30 calendar days for a full response once all relevant information has been received.

For independent advice you may contact Citizens Advice at www.citizensadvice.org.uk.

Legal Action

These Terms are governed by the laws of England and Wales.

Any legal proceedings arising from these Terms may be brought in the courts of England and Wales.